ba994 Privacy Policy

Introduction and Scope

ba994 ("we", "our") is a trusted online casino and betting platform providing services to users in Bangladesh. This privacy policy ("policy") explains how ba994 collects, uses, stores, and discloses your personal information.

This policy applies to ba994's website, mobile platform, and all related services. By using our platform, you agree to the terms of this privacy policy. If you do not agree with any term of this policy, please stop using our services.

ba994 is for individuals aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

Information We Collect

ba994 may collect various types of information from you for different purposes. The information listed below is necessary to operate our services:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and password
• National ID card or passport number (for identity verification)
• Residential address

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, and Upay account numbers
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Platform Usage Information

• Gaming activity and betting history
• IP address and device information
• Browser type and operating system
• Login times and session information
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

• Live chat messages and history
• Email correspondence
• Any complaints or support requests

Purpose of Data Use

ba994 uses collected information for the following legitimate purposes:

3.1 Account Management

Information is used to create, manage, and verify your account. We ensure that each account belongs to a genuine and eligible individual and prevent multiple accounts from being operated from a single device.

3.2 Financial Transaction Processing

Financial information is used to process your deposit and withdrawal requests, prevent fraud, and comply with anti-money laundering (AML) regulations.

3.3 Customer Support

Information is used to provide accurate and prompt resolution of your questions and complaints. Our 24/7 Bengali-language live chat support team is always ready to help.

3.4 Security and Fraud Prevention

Information is used to ensure the security of the ba994 platform, detect suspicious activity, and prevent fraudulent activity.

3.5 Responsible Gaming

Your gaming activity patterns are analysed to identify problematic gaming behaviour and provide support where needed. This is part of our responsible gaming policy.

3.6 Service Improvement

User information is analysed to continuously improve our platform, games, and overall user experience.

Cookies and Tracking Technologies

ba994 uses cookies and similar tracking technologies that enhance your browsing experience and help our platform run smoothly.

4.1 Essential Cookies

These are essential for the basic functionality of the platform. They include session management, login status storage, and security-related cookies. These cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferences and settings (such as language selection and game preferences). They help deliver a personalised experience.

4.3 Analytics Cookies

These are used to analyse usage patterns on our platform and collect anonymous data for service improvement. You can disable these through your browser settings, though some services may become limited as a result.

Data Sharing and Disclosure

ba994 does not sell your personal information to third parties. However, limited data sharing may occur in the following circumstances:

5.1 Service Provider Partners

Only relevant information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support services. These partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed to the relevant authorities if required to comply with a court order, government directive, or applicable law. Cooperation in anti-money laundering efforts and financial crime investigations is a legal obligation for us.

5.3 Fraud Prevention

Information necessary to investigate fraudulent activity, account hacking, or any other security threat may be shared with security agencies.

5.4 Business Transfer

If ba994's business or assets are ever acquired or merged, user information may be transferred to the new owner. In that case, we will notify users in advance.

Data Security and Protection

ba994 applies industry-standard security measures to protect your information. We believe data protection is an ongoing process.

6.1 Encryption Technology

All data is transferred securely between your device and our servers using SSL (Secure Socket Layer) encryption technology. Financial transaction data is protected with the highest level of encryption.

6.2 Access Control

Access to your information is restricted to authorised personnel only. Each staff member is bound by a strict confidentiality agreement and can only access the information necessary for their role.

6.3 Regular Security Reviews

Our systems undergo regular security audits. Any security vulnerabilities are identified and resolved promptly.

6.4 Response to a Data Breach

If a data breach ever occurs, ba994 will promptly notify the affected users and take the necessary protective measures.

Data Retention Period

ba994 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.

For active accounts, information is retained for the entire duration the account remains active. Even after an account is closed, financial transaction information may be retained for a set period to meet legal obligations. Communication and support-related information is retained for a limited period for service quality improvement.

Once the designated period has passed, your information is securely deleted or anonymised.

Your Rights

As a ba994 user, you have a number of important rights regarding your personal information:

8.1 Right to Access

You may request to view the information stored about you at ba994 at any time. We will provide that information within a reasonable timeframe.

8.2 Right to Correction

If any of your information is inaccurate, you have the right to have it corrected. Notify our support team and the correction will be made promptly.

8.3 Right to Deletion

In certain circumstances you have the right to request deletion of your information. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. You may request to opt out of promotional communications at any time.

To exercise any of the above rights, please contact us. We will endeavour to respond to your request within 30 business days.

Privacy of Children and Minors

ba994 is for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If it is brought to our attention that a minor has used our services or that their information has been collected, that account and all associated information will be deleted immediately.

If a parent or guardian suspects that their minor child has registered on ba994, please contact our support team.

Policy Changes

ba994 may update this privacy policy from time to time. This policy may be revised due to service changes, legal requirements, or business reasons.

For significant changes, we will notify you by email or via a notice on the platform. Continued use of the platform after any changes will be taken as your acceptance of the new policy.

We recommend that you visit this page regularly and stay informed about policy updates.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team is ready to assist you with any matter.

We generally respond to emails within 24 business hours. For urgent matters, contacting us via live chat will get you a faster response.