ba994 Terms and Conditions

1. General Terms

Welcome to the ba994 platform. These terms and conditions ("Terms") form a legally binding agreement between ba994 ("we", "our", "platform") and you ("user", "member", "you").

By using the ba994 website, mobile platform or any related services, you are considered to have fully read, understood and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using ba994 services.

• These terms and conditions are written in English and apply to users in Bangladesh.
• These terms and conditions apply to all services, games and promotions on the platform.
• We reserve the right to modify these terms and conditions at any time, and continuing to use the platform after any changes means you have accepted the updated terms.
• In addition to these terms and conditions, our privacy policy and responsible gaming guidelines also apply.

2. Eligibility and Age Requirement

The following eligibility conditions must be met to use ba994 services:

• You must be at least 21 years old. This platform is operated for those aged 21 and above only.
• You must be a legal resident of Bangladesh.
• You must be of sound mind and full mental capacity.
• You should not have any financial difficulties that could affect sound judgment.
• You, or a member of your family, should not be an employee or partner of ba994.
• You have not voluntarily added yourself to a self-exclusion list from gaming.

ba994 may request a national identity card or other valid documents at any time for age verification. Deposits or withdrawals may be temporarily suspended until verification is complete.

3. Account Registration and Security

Registering a personal account is required to enjoy ba994 services. The following terms apply to registration:

• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, truthful and up to date.
• Your username and password must be kept completely confidential and must not be shared with any third party.
• Any unauthorized access or suspicious activity on your account must be reported to our support team immediately.
• The member is personally responsible for all activities carried out through the account.

ba994 reserves the right to verify the validity of any account, and account activity may be restricted during the verification process.

4. Deposit and Withdrawal Policy

ba994 supports transactions through all major mobile banking methods in Bangladesh. The following terms apply to deposits and withdrawals:

• Supported payment methods: bKash, Nagad, Rocket and Upay.
• Minimum deposit amount: ৳200 (for each method).
• Minimum withdrawal amount: ৳800.
• Typical withdrawal time: 10–45 minutes on regular business days.
• Withdrawals must be made using the same payment method used for the deposit.
• All transactions are conducted in Bangladeshi Taka (BDT / ৳).
• Funds deposited must only use a payment method registered in the account holder's own name — use of third-party accounts is prohibited.

In the case of suspicious transactions, ba994 may hold withdrawals until verification is complete. Necessary documents may need to be provided to confirm identity.

5. Bonus and Promotion Terms

ba994 offers attractive bonuses and promotions to its members. The following terms apply to claiming and using bonuses:

• Welcome bonus: 120% bonus on the first deposit, up to a maximum of ৳20,000.
• Welcome bonus wagering requirement: 20x (bonus + deposit amount).
• Bonus funds cannot be withdrawn until the wagering requirement is completed.
• Each bonus offer may have its own specific terms and conditions, which will be communicated at the time the offer is announced.
• Bonuses are for genuine gaming purposes only — if misuse of a bonus or irregular betting patterns are detected, the bonus may be cancelled.
• Claiming the same promotion more than once or across multiple accounts is prohibited.
• ba994 reserves the right to modify, suspend or cancel any bonus or promotional offer.

VIP program members enjoy weekly cashback according to their tier: up to 0.5% at Bronze level, up to 1.0% at Silver level, and up to 1.5% weekly cashback at Gold level.

6. Gaming Rules

The following rules apply to the use of all games and betting services available on ba994:

• The outcome of all games is determined by a certified Random Number Generator (RNG), which is completely impartial and verifiable.
• In the event of a technical error or disconnection during gaming, ba994's system records will be considered final.
• If there is a dispute over the result of any game, please contact us via 24/7 live chat or email.
• Using any software bug or error to gain an unfair advantage is strictly prohibited.
• Attempting to defraud the system by using multiple accounts or placing coordinated bets is prohibited.
• Specific rules for cricket betting, slots, live casino and other games are detailed on each game page.

7. Prohibited Activities

The following activities are strictly prohibited on ba994. Violating these prohibitions will result in the immediate closure of the account and all deposits may be forfeited:

• Providing false or forged information when creating an account.
• Operating an account under the identity of a third party or on their behalf.
• Using the platform for money laundering or any other illegal financial activity.
• Using automated bots, scripts or software to gain an unfair advantage.
• Harassing, threatening or abusing other members.
• Attempting to breach the platform's security systems or conducting cyber attacks.
• Placing bets with the intent to abuse the bonus system or engage in bonus arbitrage.
• Using the platform for transactions involving drugs, weapons or any other illegal goods.

8. Account Suspension and Closure

ba994 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of any clause of these terms and conditions.
• Failure to verify identity or age.
• Detection of suspicious or fraudulent activity.
• Evidence of operating multiple accounts.
• For legal or regulatory reasons.

In the event of account closure, legitimately earned funds (those not related to bonuses) will be returned, however these funds may be withheld during an investigation or legal process.

A member may also request the closure of their own account if they wish. In this case, please contact us via 24/7 live chat or at [email protected].

9. Responsible Gaming

ba994 firmly believes in responsible gaming. We want our members to enjoy gaming as a form of entertainment, not as a cause of financial hardship.

• Our platform is for ages 21 and above only.
• Members may request a temporary break or permanent closure of their account.
• Options to set deposit limits and self-exclusion are available.
• If signs of gaming addiction appear, seeking help immediately is advised.

For more details, please read our Responsible Gaming page.

10. Privacy and Data Protection

ba994 treats the protection of your personal information with the utmost importance. Our full data protection policy is described in detail on our Privacy Policy page.

• Your personal information is protected by SSL encryption.
• We do not sell your information to third parties.
• Information may be used for identity verification, fraud prevention and legal compliance.
• You may contact us at any time to stop promotional communications.

11. Intellectual Property

All content on the ba994 platform — logos, designs, software, text, graphics, icons, images and other elements — is the intellectual property of ba994 or its licensors.

• Reproducing, distributing or using any part of this content without written permission from ba994 is prohibited.
• Content from third-party game providers on the platform (such as Pragmatic Play, JILI, PG Soft, Spribe) is protected under their own copyrights.
• You are granted a limited license to use the platform for personal, non-commercial purposes.

12. Limitation of Liability

To the maximum extent permitted by law, ba994 will not be liable for the following:

• Losses caused by temporary unavailability of the platform or technical issues.
• Interruptions to gaming sessions due to internet connection problems.
• Financial losses resulting from the member's own decisions.
• Any loss or issue caused by a third party.
• Service disruption due to circumstances beyond our control (force majeure).

Gaming is a high-risk activity. Members should play responsibly and within their own means.

13. Dispute Resolution

The following process will be followed to resolve any dispute between ba994 and a member:

• First, try to resolve the matter directly by contacting us via 24/7 live chat or at [email protected].
• ba994 will provide an initial response within 7 business days of receiving a complaint.
• Complex matters may take up to 30 days to resolve.
• If a direct resolution is not reached, the dispute will be settled through mediation with the consent of both parties.
• For matters relating to game outcomes or technical decisions, ba994's system logs will be considered as final evidence.

14. Changes & Updates to Terms

ba994 reserves the right to change, amend, or update these terms and conditions at any time. The following process will be followed for any changes:

• Members will be notified in advance of any significant changes.
• Updated terms and conditions will be considered effective from the moment they are published on this page.
• If you continue to use the platform after any changes, you will be deemed to have accepted the new terms and conditions.
• If there is any ambiguity in the terms and conditions, ba994's interpretation will be considered final.

It is recommended that you visit this page regularly to stay informed about the latest terms and conditions.